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Privacy policy

Effective Date: 01-09-2025

This KLD Wholesaler Partner Platform Privacy Policy (“Privacy Policy”) describes how KLD Wholesaler (“we,” “us,” or “our”) handles personal information that we collect from current and prospective partners:

(i) who are using the KLD Wholesaler Partner Platform as an individual; or (ii) where a partner is a company or similar entity, and the KLD Wholesaler Partner Platform is used by its employees, representatives, or other individuals authorized by that partner (“you”).

This Privacy Policy applies to our digital properties that link to this Privacy Policy, including but not limited to our website (https://kldwholesaler.com), related services (collectively, the “Service”), and other activities as described in this Privacy Policy.

At KLD Wholesaler, we care deeply about privacy and aim to be transparent about our practices, including how we treat your personal information. This Privacy Policy explains how we collect, use, share, and otherwise process your personal information in connection with our Service. If you are subject to specific jurisdictions, please refer to the “Additional Terms for Certain Jurisdictions” section for further details.

What Information We Collect:

In the course of providing and improving our services, KLD Wholesaler collects personal information for the purposes described in this Privacy Policy. The types of personal information we collect include:

1. Information You Provide

Account and Profile – When you create an account, contact us, or use our platform, you may provide:

Mobile phone number or email address (used as your account login credentials)
Name, phone number, email address, and demographic information (e.g., country of citizenship)
Business and corporate details, including legal name, registered address, country/region, employer identification number/registration number, business scope, and business description
Government-issued identification and related details (e.g., passport, driver’s license, ID number, expiry date)

Payment Information – To process or receive payments, we may collect tax information, payment card details, bank account information (e.g., account number, billing address, associated phone number).

Transactional Information – Details of transactions associated with your account, including orders, refunds, disputes, and complaint records.

User Support Activity – Communication history between you and our support team via any customer service channel, used to provide assistance and improve service quality.

Your Generated Content – Content you create, upload, or share on our platform, including profile pictures, images, videos, audio files, comments, questions, messages, and related metadata.

Promotion and Event Participation – Information you share when participating in promotions, surveys, or marketing events.

Other Data – Any additional information you choose to provide that is not specifically listed here, which will be processed as described in this Privacy Policy or for purposes disclosed at the time of collection.

Information from Third-Party Sources

We may combine the personal information we receive from you with personal information obtained from third-party sources, such as:

Data Providers – Including identity verification providers and data licensors that supply demographic and other information, which helps us verify identity and detect fraud.
Marketing Partners – Such as joint marketing partners and event co-sponsors.
Public Sources, Public Authorities, and Other Parties – Such as government agencies, public records, publicly available sources, and sellers or other parties providing information about transactions or claims.
Other Third-Party Services – Information obtained from other service providers for purposes described in this Privacy Policy.

Information Collected Automatically

To enhance your experience with our services and support the purposes described in this Privacy Policy, we may automatically record information about you, your device, and your interactions with the Service over time, including:

Device Data – Such as device model, operating system, language settings, and unique identifiers.
Service Usage Information – Details about your interactions with the Service, including the content viewed, features used, applications provided or supported, and time spent on various parts of the Service.
Location Data – Your approximate location (e.g., IP address).

Cookies and Similar Technologies

We use cookies and similar technologies to operate and provide the Service, including enabling account login, displaying the pages you view, and measuring and analyzing how you use the Service—such as your language setting, time zone, viewed content, and interactions. These tools also help detect fraud, mitigate risks, and improve the Service.

Web beacons (also known as “pixel tags” or “clear GIFs”) may be used to recognize cookies, record the time and date a page is viewed, note the page description where the pixel is placed, and collect similar information from your device. Some tools may allow us to track your activity on our websites over time.

Blocking Cookies and Similar Technologies – Most browsers allow you to remove or reject cookies. Instructions can be found in your browser settings. Please note that disabling cookies may affect the proper functioning of the Service.

How and Why We Use Your Information

We use your personal information for various purposes, including to verify your identity, improve and provide our services, and enforce our KLD Wholesaler Terms. Specifically, we may use your personal information to:

Create, maintain, and manage your account – including account security features (e.g., sending security codes via email or SMS) and enabling invitations for account management assistance.
Verify your identity and protect our business – preventing fraud to safeguard our customers, partners, and operations.
Process orders, payments, and service delivery – including communicating with you about orders, services, and promotional offers.
Improve and optimize services and troubleshoot issues – including analyzing performance, fixing errors, and creating aggregated or deidentified data for operational purposes.
Use deidentified information – maintaining such data in a deidentified form and not attempting re-identification, except as required to meet legal standards.
Communicate and provide customer support – including announcements, updates, security alerts, and responses to inquiries.
Fraud prevention and security – detecting, investigating, and addressing unauthorized access, policy violations, and other misconduct.
Compliance with laws – responding to legal requests, protecting rights and safety, and auditing processes for legal and contractual compliance.
With your consent – where required by law, we may seek your consent for specific uses of your personal information.
Cookies and similar technologies – enabling login, displaying pages, measuring usage, detecting fraud, and improving service performance.

How and Why We Share Your Information

KLD Wholesaler may share your personal information with the following parties for purposes such as verifying identity, providing services, communicating with you, protecting rights, and complying with applicable legal requirements:

Affiliates – We may share your information with our subsidiaries and affiliates for service provision, fraud detection, and safety measures.
Service Providers – Third parties who provide operational support (e.g., IT services, identity verification, security, communication).
Payment Processors – To process payments and verify payment service providers.
Third Parties You Authorize – Entities you instruct or consent to share information with for services you request.
Business and Marketing Partners – For joint promotions, events, or services of potential interest.
Professional Advisors, Authorities, and Regulators – For legal compliance, dispute resolution, fraud prevention, and enforcement of agreements.
Business Transferees – Parties involved in mergers, acquisitions, reorganizations, or asset transfers.
Your Business – To allow your business representatives to manage your account and access services.
Other Users/Sellers – Certain application details and service information may be visible to other users or the public.

Your Controls / Rights and Choices

Depending on applicable laws, you may have the following controls, rights, and choices regarding your personal information:

Access, Delete, Correct – You may have the right to access, delete, or correct your personal information.
Withdraw Consent – If processing is based on your consent, you can withdraw it at any time by contacting us.
Links to Third-Party Platforms – Our services may include links or integrations with third-party sites or applications. These are not endorsements, and we are not responsible for their practices. We encourage reviewing their privacy policies.
Do Not Track – We do not respond to “Do Not Track” or similar browser signals.
Declining to Provide Information – If required information is not provided, we may be unable to deliver certain services.
Other Choices – Additional rights may apply depending on your jurisdiction.

Children’s Access

To use our services, you must be at least 18 years old. Our platform and services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

Data Security and Retention

Protecting your personal information is a top priority for us. We implement a variety of technical, administrative, and physical safeguards to help prevent unauthorized access, loss, misuse, alteration, or disclosure of your data. Our credit card processing fully complies with the Payment Card Industry Data Security Standard (PCI-DSS) to ensure secure handling of your payment details. However, please understand that no method of transmission over the internet or electronic storage is 100% secure.

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. This includes complying with legal obligations, resolving disputes, enforcing agreements, and preventing fraud. When determining how long to keep your information, we consider factors such as the sensitivity of the data, the risks involved in unauthorized use or disclosure, the purpose of data processing, and applicable legal requirements.

Once your personal information is no longer needed, we will securely delete it, anonymize it, or otherwise isolate it from any further use.

Data Storage and International Transfers

Your data will be stored securely using reputable cloud service providers such as Microsoft Azure or comparable platforms. As a global marketplace, KLD Wholesaler may share your personal information with service providers located in other countries to deliver our services effectively. We ensure that all cross-border data transfers comply with relevant privacy laws and regulations to safeguard your information at all times.

Global Operations and International Data Transfers

To efficiently support our global business operations, we may share your personal information with subsidiaries, affiliates, service providers, partners, systems, and other third parties located outside your country or outside the European Union (EU), European Economic Area (EEA), United Kingdom (UK), and Switzerland.

For more details on why and how we share your information, please refer to the “How and Why We Share Your Information” section above. This sharing helps us deliver our services, comply with legal obligations, and maintain our operations.

Please note that recipients of your personal data may be located in countries that do not offer the same level of data protection as your home jurisdiction. To safeguard your information, we require all such recipients to process your data in accordance with applicable privacy laws and to implement adequate security measures. These commitments are typically formalized through contractual agreements.

Specifically, when transferring data outside the EU, EEA, UK, and Switzerland, we take one or more of the following steps to ensure adequate protection:

Adequacy Decisions: We transfer personal data to countries recognized by the European Commission as providing an adequate level of data protection under Article 45 of the GDPR (or equivalent decisions under other laws). You can find a list of these countries in the official EU resources.
Standard Contractual Clauses: For countries without an adequacy decision, we use European Commission-approved contractual clauses (under Article 46 GDPR) or their UK and Switzerland equivalents. These standard contractual clauses legally bind the data recipients to protect your data to a standard comparable to that required in the EU/EEA.

In certain circumstances, we may rely on other lawful exemptions or derogations under applicable laws to transfer your personal data internationally.

Additional Terms for Specific Jurisdictions

Some regions have specific legal requirements that require us to provide extra terms in addition to this Privacy Policy. If you reside in any of the jurisdictions listed below, these additional terms will apply to you alongside the general terms of this Privacy Policy.

In the event of any conflict between these additional terms and the rest of the Privacy Policy, the provisions set out in this section will take precedence and govern your rights and obligations.

Australia — Your Privacy Rights

If you are located in Australia, you have specific rights regarding your personal information that we hold, including:

Right to Access: You may request access to the personal information we have about you.
Right to Correct: You may request that we correct any personal information that is inaccurate, outdated, incomplete, irrelevant, or misleading.

To exercise your access or correction rights, please contact us using the details provided in the “Contact Us” section of this Privacy Policy.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach out to us in writing. Should you be unsatisfied with how your complaint is addressed, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).

California Privacy Rights

For this section, Personal Information means the same as defined by the California Consumer Privacy Act of 2018 (CCPA), amended by the California Privacy Rights Act of 2020, as well as “personal data” under other US state privacy laws. This includes “sensitive personal information” as defined by these laws.

If you are a California resident, this section explains how we collect, use, and disclose your Personal Information and outlines your rights under California privacy laws.

Categories of Personal Information We Collect:

Identifiers (e.g., name, contact details, device identifiers)
Demographic information (e.g., country of citizenship)
Transaction details (e.g., orders and purchase history)
Usage and interaction data with our platform
General geolocation data
Company information
Inferences drawn from other data collected
Sensitive personal information (e.g., government IDs, login credentials, financial account info)

Purposes for Collecting Your Personal Information:

Account creation and maintenance
Identity verification and fraud prevention
Order processing, payment, and delivery
Service improvement and optimization
Communication and customer support
Promotion administration
Data de-identification
Platform security maintenance
Legal compliance and enforcement of rights

We have not sold or shared your Personal Information as defined by the CCPA in the past 12 months. We do not knowingly collect or share information from anyone under 18 years of age.

Your Rights as a California Resident:

Right to Know: Request details on categories of Personal Information collected, sources, purposes, third-party disclosures, and specific Personal Information we have about you.
Right to Delete: Request deletion of your Personal Information we maintain.
Right to Correct: Request correction of inaccurate Personal Information.

To exercise these rights, please contact us using the “Contact Us” details in this Privacy Policy. We will not discriminate against you for exercising these rights. We may ask for information to verify your identity before responding. You may also authorize an agent to submit requests on your behalf, provided they supply proof of your authorization.

Canada Privacy Rights

We collect, use, and disclose your personal information based on your consent unless otherwise permitted or required by law. You may withdraw your consent at any time, but doing so will not affect the legality of prior processing. Withdrawal of consent may limit our ability to provide certain products or services, and we will notify you if that occurs.

Children’s Privacy: We do not knowingly collect personal information from individuals under 14 years old. If you are a parent or guardian and believe your child has provided us personal information, please contact us. If we learn we have collected such information without parental consent, we will take steps to delete it as required by law.

Questions or Requests: For any questions, concerns, or to exercise your rights regarding your personal information, please contact our Data Protection Officer using the details in the “Contact Us” section of this Privacy Policy.

European Economic Area (EEA), UK, and Switzerland Privacy Rights

For this Privacy Policy, Personal Information means “Personal Data” as defined under the General Data Protection Regulation (GDPR) and UK GDPR — any information relating to an identified or identifiable natural person (the “Data Subject”).

We store the personal data described in the “What Information We Collect” section on servers located within the EEA.

Your Rights as a Data Subject

You have the following rights, which may be exercised in accordance with applicable law:

Right to Access: Request confirmation of whether we process your Personal Data and access to that data along with information about how it is processed.
Right to Erasure: Request deletion of your Personal Data without undue delay where it is no longer necessary, where you withdraw consent and no other legal basis applies, if you object and there are no overriding legitimate grounds, if data is unlawfully processed, or to comply with legal obligations.
Right to Rectification: Request correction of inaccurate Personal Data.
Right to Restriction of Processing: Request processing restrictions if the data is inaccurate (pending verification), unlawfully processed (with objection to erasure), no longer needed but required for legal claims, or if you have objected to processing based on legitimate interests while awaiting assessment.
Right to Data Portability: Request your Personal Data in a structured, commonly used, machine-readable format, and where feasible, have it transmitted directly to another controller.
Right to Object: Object to processing based on public interest or legitimate interests, including profiling, unless we demonstrate compelling legitimate grounds or for legal claims.
Right to Withdraw Consent: Withdraw consent at any time for processing based solely on your consent, without affecting prior lawful processing.
Right to Object to Automated Decision-Making: Object to decisions based solely on automated processing with legal or similarly significant effects. We do not make such automated decisions that produce legal effects or significant impacts.
Right to Lodge a Complaint: Lodge a complaint with your local supervisory authority or our lead authorities:

Irish Data Protection Commission (EEA)
UK Information Commissioner’s Office (UK)
Federal Data Protection and Information Commissioner (Switzerland)

Important Notes

These rights may be limited, for example, if fulfilling your request would infringe on others’ rights or where retention is required by law or for legitimate interests. Relevant exemptions are contained in GDPR, UK GDPR, and local legislation.

You can exercise your rights by contacting us via email or post using the contact details below. We will not discriminate against you for exercising these rights. We may require additional information to verify your identity before fulfilling your request. You may also authorize an agent to act on your behalf with appropriate proof of authorization.

For more information on cookies and related choices, please see our Partner Platform Cookie Policy.

Legal Basis for Processing

We rely on the following legal grounds under data protection laws for processing your personal information:

Performance of a Contract: To provide, maintain, and support our services, and enforce our terms.
Legitimate Interests: To improve our services, analyze usage, prevent fraud and abuse, protect security, and defend legal rights.
Consent: Where you have explicitly given consent for specific processing purposes, which you may withdraw at any time.
Legal Obligations: To comply with laws, respond to lawful requests, enforce terms, and prevent illegal activities.

Additional bases may apply depending on the specific purpose described in the “How and Why We Use Your Information” section.

Contact Information

If you have questions, comments, or wish to exercise your data protection rights, please contact our Data Protection Officer at: support@kldwholesaler.com

Additional Use or Provision of Personal Information

At KLD Wholesaler, we use and share your personal information only within the scope of your consent. However, under Articles 15(3) and 17(4) of the Personal Information Protection Act (PIPA), we may use or disclose personal information without additional consent if it is reasonably related to the original purpose of collection, considering the following:

Whether the additional use or disclosure is connected to the original purpose;
Whether the additional use or disclosure was foreseeable at the time of collection and consistent with our processing practices;
Whether the additional use or disclosure unfairly infringes on your interests; and
Whether appropriate security measures, such as pseudonymization or encryption, are in place.

When deciding on any additional use or disclosure of personal information, we carefully evaluate various factors, including applicable laws, the purpose and method of use or disclosure, the type of information involved, the consent or notifications you have received, the impact on you, and the safeguards implemented to protect your data.

Data Retention

We retain personal information as long as we provide services to our Partners under the KLD Wholesaler Partner Platform Terms. If you request to terminate your KLD Wholesaler service and delete your account, we will destroy your personal information within 90 days, unless retention is required by applicable law. For example, certain data such as website visit history may be retained for up to 3 months as required by the Protection of Communications Secrets Act.

Destruction Procedures and Methods:

Procedure: After the purpose of collection and use has been fulfilled, personal information is securely stored separately and then destroyed following retention periods defined in our policies and applicable laws.
Methods: Electronic data is irreversibly deleted to prevent recovery; physical documents are shredded.

Your Rights

You have the right to request access to, correction or deletion of your personal information, restrict processing, object to processing, or request explanations regarding automated decisions in accordance with applicable laws. You may also withdraw consent to the collection, use, or disclosure of your personal information at any time.

To exercise these rights, please contact us using the details provided in the “Contact Us” section of this Privacy Policy.

Children

To register as a Partner on KLD Wholesaler, you must be at least 19 years old. Our services are not intended for individuals under 19, and we do not knowingly collect or disclose personal information from anyone under this age.

Changes to the Privacy Policy

KLD Wholesaler reserves the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the effective date at the top of this Privacy Policy, posting the revised version on our Service, and/or providing notice through other appropriate channels in accordance with applicable laws.

All changes will take effect immediately upon posting unless otherwise specified. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information.

Contact Us

If you are not a resident of the EEA, UK, or Switzerland and have any questions or comments about our Privacy Policy or related terms, please contact us by email at: support@kldwholesaler.com.